Maybe you want to record the entire desktop or application screen as an image to create an application manual or operating procedure? In general, the computer has its built-in screen capture tool.

But if the screenshot tool does not work on your computer, what to do? Now, we will introduce how to solve the problem that the screen capture tool no longer works on Windows / Mac computer.

Screen Recorder

• Capture screen on Lenovo/Dell/HP/Asus etc. computer under Windows OS and screen on Mac.
• Take a screenshot in PNG, JPG, JPEG, BMP, GIF, TIFF format for free.
• Capture videos with full screen, specific window or custom area.
• Record videos/music/online meetings, webcam, live video, gameplay, and more.
• Save audio files from system sound or microphone sound as MP3, M4A, WMA, AAC, etc.
• Edit and annotate video during video recording.

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Part 1. How to Fix Screenshot Tool Stopped Working on Windows Computer

The default screenshot tool is handy when you need to save the important image, but what if that one doesn’t work anymore? In this part, we will present some solutions to solve this problem.

Solution 1. Correct screenshot save destination

The default saving path for the screenshot tool is the “Pictures” folder under the system library. If the folder location is changed, it may lead to a situation where the image cannot be saved.

If the problem is caused by this reason, you only need to correct the save destination.

Step 1 Press “Windows” + “R” keyboard keys to open the run dialog.

Step 2 Enter the command “regedit” in the input bar of the run window and press the “OK” button to open the registry editor settings window.

Run Regedit on computer

Step 3 In the registry editor window, in turn open the path location: HKEY_CURRENT-USER\Software\Microsoft\Windows\CurrentVersion\Explorer\
UserShell Folders.

Step 4 Find and right click on “My Pictures” option > “Edit”.

Edit My Pictures

Step 5 Change the Value data to “%USERPROFILE%\Pictures”, and click “OK” to save the change.

Edit value data

Step 6 Restart your computer to check if the screenshot tool on your Windows computer is working well.

Solution 2. Reset to default settings

We can also restore default image settings to solve this problem.

Step 1 Enter Computer > Picture.

Step 2 Right-click the “Screenshot” folder, select “Properties” > “Location” > “Defaults” > “OK”.

Solution 3. Eliminate third-party software conflicts

If the above method cannot solve the problem, it is possible that the settings of the screenshot tool are conflicting with third-party software. In this case, the problem can be solved by minimizing the operation of the system.

Run “msconfig”

Run “msconfig” via “Win + R”, switch to “Services” tab, select “Hide all Microsoft system services”, then disable all external services one by one, disable all startup items and see if the problem is solved.

Hide all Microsoft system services

Part 2. How to Fix Screenshot Tool Stopped Working on Mac Computer

The moment you take a screenshot on Mac, you can hear the camera shutter at the same time. If you find that there is no screenshot sound or image, there must be a problem with the Mac screenshot.

So you can use the following methods to troubleshoot Mac Snipping Tool not working on Mojave and High Sierra.

Solution 1. Check screenshot shortcut settings

Check screenshot shortcut settings

Step 1 Choose “System Preferences” from the Apple drop-down menu.

Step 2 Click on “Keyboard”, then choose “Shortcuts”.

Step 3 Proceed to the “Screenshots” section. Make sure options before keybindings are checked.

Solution 2. Reset NVRAM on Mac

Step 1 First shut down your Mac computer.

Step 2 Turn your Mac computer back on. Then hold and press the “Option”, “Command”, “P” and “R” keys simultaneously.

Step 3 It is recommended to hold these keys for about 20 seconds. You can also release them when you hear the second startup sound.

Step 4 All settings will be reset after restarting the Mac. Check if the problem Mac snipping tool has been fixed or not.

Solution 3. Check Dropbox settings

Check Dropbox settings

It is true that Dropbox settings can also prevent screen capture from working on Mac. If you enabled “Share screenshots using Dropbox” before, all your captured images will be saved to Dropbox by default. That’s why you’re having a Mac screenshot not saving to desktop issue.

Step 1 Launch Dropbox on Mac.

Step 2 Choose “Settings” in the upper right corner.

Step 3 Expand “Preferences”, then select “Import”.

Step 4 Uncheck “Share screenshots using Dropbox”.

Part 3. Ultimate Solution for Screen Capture Not Working Issue on Windows/Mac

If all the mentioned methods cannot help you solve the problem, it is better to choose an alternative. Aiseesoft Screen Recorder allows you to capture screens for free on Windows and Mac computers.

You can capture any screen on your computer with this tool and edit the captured image. Here’s how to use this desktop screenshot tool.

Step 1 Click the corresponding download button to download and install this software on your Windows or Mac computer.

Step 2 Run Aiseesoft Screen Recorder on computer. This software offers several main functions: Video Recorder, Audio Recorder, Game Recorder, Webcam, and Snapshot. Select “Snapshot” to take a screenshot image.

The Screen Recorder interface

Step 3 Drag your mouse cursor to select the area you want to capture.

Screenshot on computer

Step 4 Click the “Save” button to save the image to your computer.

The captured image is in PNG format by default, if you want to obtain an image in another format, access the “Menu” > “Preferences” > “Output” to set the output format.

Conclusion

In this article, we introduced the solutions for the issue that screenshot tool not working on Windows/Mac computer. Besides, we have recommended a free alternative for you – Aiseesoft Screen Recorder. We hope these methods can help you. If you have any questions, leave your comment below.

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