Table of contents
- What is the difference between agent workspace and configurable workspace?
- How to implement agent workspace in ServiceNow?
- What is CSM workspace in ServiceNow?
- Conclusion
What is the difference between agent workspace and configurable workspace?
Agent workspace and configurable workspace are two of the most important features of ServiceNow. Both are used to help companies improve customer service and streamline business processes. The primary difference between the two is that agent workspace is designed for agents to use, while configurable workspace is designed for administrators to configure.
Agent workspace is designed to make it easier for agents to do their jobs. It provides an intuitive user interface that enables agents to quickly access the information they need and quickly respond to customer inquiries. Agent workspace also allows agents to customize their workspace to better meet their specific needs. It also provides access to powerful tools such as ServiceNow’s Service Catalog, Knowledge Base, and Reports.
Configurable workspace, on the other hand, is designed to provide administrators with the ability to customize and configure the ServiceNow platform. This includes everything from customizing the look and feel of the platform to setting up workflows and automating processes. Administrators can also use configurable workspace to create custom reports and dashboards that provide insights into the performance of their business.
When it comes to customer service, agent workspace is the most important feature of ServiceNow. It allows agents to quickly and easily access the information they need and take action on customer inquiries. Meanwhile, configurable workspace is essential to administrators who need to customize and configure the platform to better meet their needs.
How to implement agent workspace in ServiceNow?
Implementing agent workspace in ServiceNow is relatively straightforward. The first step is to create a workspace record in ServiceNow. This record can be used to store the various settings and configurations that need to be applied to the workspace. Once the workspace record has been created, administrators can then assign it to the appropriate user or group.
Once the workspace record is assigned, administrators can then configure the workspace to their liking. This includes setting up workflows, creating custom reports and dashboards, and configuring access to the various tools such as the Service Catalog and Knowledge Base. Once the configuration is complete, administrators can then assign the workspace to the appropriate agents. This will ensure that agents have access to the workspace with all of the configuration settings in place.
Once the workspace is configured and assigned to the appropriate agents, they can then begin using it to access the information they need and take action on customer inquiries. Agent workspace provides agents with an intuitive user interface that makes it easy for them to quickly access the information they need and take action on customer inquiries.
What is CSM workspace in ServiceNow?
CSM workspace is a powerful customer service platform that is built into ServiceNow. It provides agents with the tools they need to provide exceptional customer service. CSM workspace enables agents to quickly access the information they need to respond to customer inquiries and resolve customer issues. It also provides agents with powerful tools such as the Service Catalog, Knowledge Base, and Reports.
CSM workspace also allows agents to customize their workspace to better meet their specific needs. Agents can customize their workspace by creating custom reports and dashboards, setting up workflows, and automating processes. This enables agents to quickly access the information they need to respond to customer inquiries and resolve customer issues. Additionally, CSM workspace provides agents with access to powerful analytics that provide insights into the performance of their customer service.
Conclusion
Agent workspace and configurable workspace are two of the most important features of ServiceNow. Agent workspace is designed to make it easier for agents to do their jobs, while configurable workspace is designed to provide administrators with the ability to customize and configure the ServiceNow platform. Implementing agent workspace in ServiceNow is relatively straightforward and once it is configured and assigned to agents, they can then begin using it to access the information they need and take action on customer inquiries. CSM workspace is a powerful customer service platform that is built into ServiceNow and provides agents with the tools they need to provide exceptional customer service.